Alexandra Koch-Skiba has been registered as an attorney since 2005. During her legal education she specialized in criminal law and the law of the protection of minors. As the Head of eco’s Complaints Office, she is in charge of the hotline’s management and of supporting the report handling, in particular in regard to legal issues. She represents the hotline at the European and national level, e.g. at European Networks, in liaising with law enforcement and other relevant stakeholders, and at events. Moreover, she represents eco on topics related to youth protection on the Internet. Alexandra is member of EuroISPA's Safer Internet Committee and leading its work on on issues regarding hotlines and child safety.