Speaker profile

Personal information

  • Mr Nichole Francis Reynolds
    VP & Head of Global Government Relations


Nichole Francis Reynolds leads ServiceNow’s global government relations, public policy, and advocacy agenda domestically and internationally. As a lawyer and the company’s top lobbyist, she works with Administration officials, Members of Congress, State and local public officials, the diplomatic community and industry associations on domestic and international technology policy issues. She also helps develop and execute strategies for public sector teams to help governments around the world modernize operations, processes, and the delivery of citizen services.
Prior to joining ServiceNow, she served as Vice President and Head of Government and Public Affairs for the Interstate Natural Gas Association. Prior to that, she served for five years as Vice President of Public Policy?& Community Relations at Mastercard. Prior to joining Mastercard, she spent ten years in Washington D.C. in a variety of senior roles on Capitol Hill including Chief of Staff to two Members of Congress, as District Director, and as counsel on the Homeland Security Committee. She also practiced law for several years with two large global law firms and also gained political experience working on national presidential elections and congressional races.
Ms. Francis Reynolds graduated cum laude and with honors with a Bachelor of Science in Political Science and Spanish from Eastern Michigan University and received her law degree from The Ohio State University Moritz College of Law. She is the board chair of Imagination Stage DC, serves as a member of the national board of directors for All in Together, and serves as a Trustee on the Governing Board for Beauvoir, the National Cathedral Elementary School, The Shakespeare Theatre Company, Teach for America DC Region and Ed Farm. She resides in Washington, DC with her husband and their two children.