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This event will look at how the Digital Services Act can set out clear, consistent rules for online marketplaces in order to protect Europe’s live events sector and consumers.

Exploitative ticket resale practices have long plagued the live sector, presenting an increasingly sophisticated threat that has long evaded regulation. Non-authorised platforms and online traders have created a parallel market on which they resell tickets for prices much higher than face-value, often via fraudulent means, to the detriment of independent promoters, venues and millions of fans.

While, according to EY’s Rebuilding Europe study, the performing arts sector lost 90% and the music sector 76% of their annual turnover, the secondary ticketing market was still estimated to be worth €1.66bn. By setting out stricter requirements for online marketplaces, the Digital Services Act has the potential to reduce these vast sums of money leached from Europe’s consumers and cultural businesses each year, and aid the recovery of the industry post-Covid.

  • Programme

    Opening remarks

    Hannes Heide MEP


    Gianpaolo Scacco, Policy Officer (Regulatory aspects for culture in digital policies), DG EAC European Commission

    Rapha?l Chauvelot-Rattier, Policy officer at the Consumer Law Unit, French ministry of Economy and Finances

    Claire Turnham MBE, Founder, Victim of Viagogo

    Magdalena Menheere, Group coordination ticketing, Bundestheater-Holding

    Olivier Darbois, Director of Paris-based music promoter Corida; President of French live music industry association Prodiss


    Maria Rosa Gibellini, Director General, European Internet Forum

Practical information

02 March 2022 15:00 - 16:30

EIF online event

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  • Hannes Heide MEP
  • Gianpaolo Scacco Policy Officer DG EAC European Commission
  • Raphaël Chauvelot-Rattier Policy officer at the Consumer Law Unit French ministry of Economy and Finances
  • Claire Turnham MBE Founder Victim of Viagogo
  • Magdalena Menheere Group coordination ticketing Bundestheater-Holding
  • Olivier Darbois Director Corida
  • Maria Rosa Gibellini Director General European Internet Forum

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